The artist tagged is incorrect

Q) The artist tagged is incorrect.
A) We use a third part database for the Twitter account and artist image matching service. If you see an artist tag that is incorrect or does not match, in the first instance, please make sure that the artist is labelled correctly on your server before contacting us. Our system uses the artist as displayed on your streaming server, if this is incorrect, our system will fail to correctly match the artist. If you are sure that the artist is labelled and spelt correctly on your server then unfortunately our system has been unable to make a correct match in the database we use. You may use the ‘override’ feature if you would like to supply the Twitter name and a correct image location for the artist in question. You can administer this via the user control panel.

Please note : We offer support via email ( and via support ticket.