Changes to the scheduler system

Changes to the scheduler system

We wrote to you not too long ago to advise that we were making a change to how the ‘posting frequency’ is managed for both our Twitter and Facebook Auto Post services.

The reason we are making a change is because currently, when you make a change to the posting frequency, the changes are not made immediately, there is a delay of between a few minutes to a few hours before these changes are applied. We want to make any change you make ‘real time’ like all the other settings.

Automating this process means that certain aspect of the posting frequency options have changed, such as having a ‘free style box’ to having a ‘selection’ box. There are various reasons for this:

  • We had a number of customers inputting invalid data in the box which was breaking their accounts

  • Our system had to perform a verification process, which added more time to the changes becoming effective.

  • Due to the way the system was originally designed, it was not possible to make the posting frequency changes real time without making this change.

  • This format allows us to make enhancements in the future, such as enabling ‘time ranges’ for when the posting is active, including day of week.

We appreciate that this may seem less flexible that the previous system, but the truth is the posting system in its previous format was not sustainable in the long run and was hampering our development for more features and improvements, not to mention the fact that was had received complaints about changes taking too long to become effective.

We are now in a position to make the new system live and the date for implementing this will be between Saturday 1st and Sunday 2nd October.

Moving your account from the old posting system to the new one is a manual process and we will be moving each account one by one. While we do not expect any issues transferring the accounts, it is possible that one or two posts may be missed while your account moves across. We will also need to temporarily remove access to the control panel during this work. We apologise for this and hope that you understand that this work is to improve our system. In the unlikely event that there is an issue with your posting following this work, please do inform us and we will look into it immediately.

it is also possible that you have set your posting frequency to a timing that is no longer supported by the new system. If this is the case, we will choose the closest match to the value you have set it to now.

If you have any questions about this, please do not hesitate to get in touch. Thank you for your patience while we carry out this work.

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