Rise in Twitter App restrictions

We are writing to you today to inform you that we are being notified of a large number of our customers Twitter Apps being restricted by Twitter. At this stage we are unsure as to what has caused this apparent increase in App restrictions.

To help give some guidance on this matter, we’ve decided to drop you an email.

In order for our service to be able to post to Twitter on your behalf, you will recall that when you signed up to our service, you created an App on your Twitter account. This App enables our platform to be able to post things to your Twitter feed on your behalf, without it, we cannot post to your feed.

We have received a large number of emails from customers over the weekend indicating that our platform has stopped posting and, after investigation, it is due to a increased number of your Apps being restricted by Twitter (rather than an issue with our platform). While we understand this reflects negatively on our own service, please understand that we have no control over how or when Twitter decide to restrict or block an App and that, unfortunately, there is little we can do to resolve this other than point you in the right direction about how to resolve it and give as much assistance as we can.

If our platform appears to stop posting to your account, the best thing to do is check your accounts server log, this normally gives clues as to why posting has stopped. You can access the server log via the Control Panel, click on ‘Server Log’. In there you will see all the activity relating to your account and any errors generated by the system.

In this particular instance where the Twitter App gets restricted by Twitter, you will see an error message as follows :

Error code (if any) : 261 which means Application cannot perform
write actions. Contact Twitter Platform Operations through
https://support.twitter.com/forms/platform

This means that Twitter has restricted or blocked your App. You will see that we continue to post to Twitter at the frequency you have set, but Twitter respond with this error message.

In order to resolve this, we have created a page on our Knowledge Base pages here which describes what you need to do to resolve it :

http://www.autopo.st/knowledge-base/the-server-log-keeps-saying-application-cannot-perform-write-actions/

It typically takes 1-24 hours for Twitter to respond and re-activate your App.

We also recommend that you increase the posting frequency to avoid this happening again. There is more information on Twitters posting limits on their page here : https://support.twitter.com/articles/15364

In order to understand what has caused the restriction, you need to ask Twitter this as we do not have this information.

We hope you understand that, while we appreciate that this reflects negatively on our system, we have absolutely no control over how or when Twitter restrict an App and can only offer the above assistance if and when this happens to you.

If you have been affected by this, please follow the steps in the link above on our Knowledge Base, and if you still require additional information or support, please raise a support ticket with us at http://www.autopo.st/support-desk and we will help where possible.

Thank you for your understanding and patience.

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